Legal

Shipping Policy for Serengifts

Shipping Locations

We are pleased to offer shipping across Sri Lanka and selected international destinations. Our goal is to ensure your gifts arrive safely and promptly, wherever you are.

Processing Time

All orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving payment. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Delivery Times

  1. Domestic Shipping (Sri Lanka)
    • Standard Shipping: 3-5 business days
    • Express Shipping: 1-2 business days (available for select areas)
    • Rates vary based on delivery location and order size.
  2. International Shipping
    • Delivery times vary depending on the destination, typically between 7-14 business days.
    • Shipping rates are calculated at checkout and may include customs duties or taxes as applicable.

Customs and Duties

For international orders, customs duties and taxes are determined by the destination country and are the responsibility of the customer. Please check with your local customs office for detailed information on charges that may apply.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to track the status of your delivery through the provided courier service.

Packaging

At serengifts, we prioritize sustainable and secure packaging to ensure your order arrives in pristine condition. Each pack is carefully wrapped to preserve the quality and beauty of our products.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team at [email protected] within 7 days of delivery. We are committed to resolving any issues promptly and to your satisfaction.

Additional Notes

  • We do not ship to P.O. boxes.
  • Delivery times may vary due to unforeseen circumstances such as natural disasters, strikes, or other disruptions.
  • For bulk or corporate orders, please contact us directly for special shipping arrangements.

Thank you for choosing Serengifts. We look forward to delivering a little piece of Sri Lanka to your doorstep!

At serengifts, we take pride in delivering high-quality, thoughtfully curated gift packs. If you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Returns

We accept returns under the following conditions:

  • The item(s) must be unused, unopened, and in their original packaging.
  • A return request must be initiated within 7 days of receiving the order.
  • Personalized or customized gift packs are not eligible for returns unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us at [email protected] within 7 days of delivery.
  • Provide your order number, photos of the damaged or defective item, and a brief description of the issue.
  • We will replace the item or issue a refund, based on your preference and stock availability.

Non-Returnable Items

  • Opened or used items.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Gift cards.

Return Process

  1. Initiate a Return: Email [email protected] with your order number and reason for return.
  2. Approval: Once your return is approved, we will provide instructions for shipping the item back to us.
  3. Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).

Refund Policy

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item(s).
  • Shipping fees are non-refundable, except in cases of damaged or defective items.

Exchanges

We do not currently offer exchanges. However, you may return an item and place a new order for a replacement.

Cancellations

  • Orders can be canceled within 24 hours of placement.
  • To cancel an order, email [email protected] with your order details.

Contact Us

For questions or concerns about our returns and refunds policy, please contact our customer support team at [email protected].

Thank you for choosing serengifts. Your satisfaction is our top priority!

At Serengifts, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

  1. Personal Information
    • Name, email address, phone number, billing and shipping addresses.
    • Payment details, such as credit card information, are securely processed by our third-party payment processors.
  2. Non-Personal Information
    • IP address, browser type, operating system, and browsing behavior on our website.
    • Cookies and similar technologies to enhance your user experience.

How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders, including shipping and payment processing.
  • To communicate with you regarding your order status, inquiries, or promotional updates (with your consent).
  • To improve our website, products, and services based on user feedback and behavior.
  • To ensure compliance with legal and regulatory obligations.

Sharing Your Information

We respect your privacy and will never sell or share your information with third parties, except in the following cases:

  • With trusted service providers who assist in processing payments, shipping orders, and managing customer data.
  • To comply with legal requirements, such as responding to a subpoena or preventing fraud.

Cookies and Tracking Technologies

Serengifts uses cookies to improve functionality and analyze website performance. By continuing to use our site, you consent to the use of cookies. You can adjust your browser settings to disable cookies, but some features of the site may not function properly.

Data Security

We implement industry-standard measures to protect your personal information, including encryption, secure servers, and restricted access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information by contacting us at [email protected].
  • Opt-out of receiving promotional communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for trusting Serengifts with your personal information. Your privacy is our priority!

Welcome to serengifts. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

  1. General Information
  • These Terms and Conditions govern your use of the serengifts website and services.
  • By using our site, you agree to these terms and all applicable laws and regulations.
  • If you do not agree to these terms, please do not use our website.
  1. Use of Website
  • You must be at least 18 years old to make a purchase on serengifts.
  • You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use of the site by any third party.
  • Unauthorized use of the website may result in a claim for damages and/or be a criminal offense.
  1. Orders and Payments
  • All orders placed are subject to acceptance and availability.
  • We reserve the right to cancel or refuse orders at our discretion.
  • Prices for products are as stated on the website and may be subject to change.
  • Payments are securely processed through third-party payment providers, and serengifts does not store payment information.
  1. Shipping and Delivery
  • Shipping times and rates are as detailed in our Shipping Policy.
  • Serengifts is not liable for delays or issues caused by third-party carriers or unforeseen events.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
  1. Returns and Refunds
  • Returns and refunds are governed by our Returns and Refunds Policy.
  • Serengifts reserves the right to refuse returns that do not comply with our policy.
  1. Intellectual Property
  • All content on the serengifts website, including text, images, logos, and graphics, is the property of serengifts or licensed to us.
  • Unauthorized use, reproduction, or distribution of this content is prohibited.
  1. User-Generated Content
  • If you submit or share content on our website (e.g., reviews, testimonials), you grant serengifts a non-exclusive, royalty-free, perpetual license to use, modify, and distribute the content.
  • User-generated content must not be defamatory, offensive, or violate the rights of others.
  1. Limitation of Liability
  • Serengifts is not liable for any damages or losses arising from your use of the website or products, except as required by law.
  • We strive for accuracy but do not guarantee that all information on the site is error-free or complete.
  1. Privacy
  • Your use of our site is also governed by our Privacy Policy, which details how we collect and manage your data.
  1. Third-Party Links
  • Our website may contain links to external sites. These links are provided for your convenience, and serengifts is not responsible for the content or practices of these sites.
  1. Governing Law
  • These terms are governed by the laws of [insert applicable jurisdiction], and any disputes will be resolved in the relevant courts of that jurisdiction.
  1. Changes to Terms
  • Serengifts reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the site implies acceptance of the updated terms.
  1. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Thank you for choosing serengifts. We appreciate your trust and support!